Brad Roper

Brad Roper is an experienced professional currently serving as Workforce Manager at 1-800 CONTACTS since June 2015, where responsibilities include analyzing real-time data to manage the inbound call center sales queue and overseeing the schedules of over 100 call center agents. Roper has held various roles at the same company, including Quality and Labor Systems Manager in Fulfillment Operations and Rx Compliance Specialist, ensuring compliance with the FCLCA when processing prescriptions. Additionally, Roper has experience as a Freelance Writer for Deseret Digital Media and as an Assistant Store Manager at Simply Mac. Roper holds a Bachelor's degree in Business Marketing from Western Governors University and is pursuing a BA in Public Relations/Image Management at Utah Valley University.