1-800 Contacts
Jon Halvorsen has a diverse work experience spanning various roles and industries. Jon started their career at Musician's Friend as a Customer Service Manager, where they led a team of 20 agents and focused on quality auditing and performance improvement. Jon then joined 1-800 CONTACTS, initially as a Call Center Manager, where they pioneered a new metric called RPC to improve performance. Jon later became the Store Operations Manager and Associate Director of Specialty Teams and Quality, overseeing non-standard call center work and developing the glasses.com team.
Jon also worked as a Call Center Consultant at TaskEasy, where they established the call center and customer strategy. Jon was the Owner and CEO of Uinta Industries, LLC, responsible for the company's business plan, operations, and market takeover.
Jon then returned to 1-800 CONTACTS as the Director of Customer Service and Verification, overseeing the entire customer experience and ensuring compliance with state and federal laws. Jon also held the positions of Store Operations/New Business Analyst and Associate Director of Customer and Compliance.
Additionally, Jon worked as the Director of Cause Recruiting at Loftii, where they helped improve the world by connecting retailers and charities.
Throughout their career, Jon has demonstrated a strong focus on customer service, compliance, and business strategy.
Jon Halvorsen attended Utah Valley University, but the degree name and field of study are not specified.
1-800 Contacts
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As the world's largest contact lens store, 1-800 CONTACTS is dedicated to providing you with a simple, hassle-free way to replace your contact lenses. At 1-800 CONTACTS, you will receive the exact same contact lenses your doctor prescribed, delivered to your door, at a great price. And with an inventory of more than 15 million contacts, we are more likely to have your prescription in stock than anyone else, which means you'll receive your contacts fast.