Sam Taylor

Sam Taylor has extensive experience in customer engagement and credit management, currently serving as the Head of Customer Engagement at 118 118 Money since April 2023. Prior to this role, Sam held significant positions including Head of Credit at WeFlex, Service Operations Manager at Duologi, and Contact Centre Manager at Moneybarn, where responsibilities encompassed customer support, arrears management, and asset recovery. Sam's earlier career includes a progression at CapQuest Limited, where roles ranged from Collections Team Leader to Change Manager. Sam's educational background includes attendance at Oak Farm Community School.