Jim Duffy

Jim Duffy is a seasoned professional with a diverse background in account management, customer success, and business operations. Currently serving as the Owner/Operator/Franchisee of 16 Handles since October 2023, Jim previously held the position of Customer Success Manager - Enterprise at Fourth from December 2021 to November 2023. Prior experience includes roles such as Regional Account Manager at Edgenuity Inc., Enterprise Account Manager at Social Solutions, and Enterprise Account Executive at TenFold, among others. Jim's expertise encompasses onboarding new accounts, client retention, performance monitoring, and sales strategies across various industries. A graduate of St. Edward's University with a Bachelor's degree in Psychology and Religious Studies, Jim has demonstrated a commitment to driving customer satisfaction and revenue growth throughout a progressive career in sales and management.