Manuela V.

Manuela V. has been working in the customer service industry since 2005. Manuela began their career at Vivo (Telefônica Brasil) as a Promoter of Sales, where they provided customer service with a focus on sales of the operator's devices. Manuela was responsible for answering customer inquiries and preparing reports of indicators for the management. In 2009, they joined Fidelity National BPO Brasil as an Analyst of Companies and Powers, where they analyzed companies and powers of corporate documentation, with a focus on representation to financial institutions. In 2011, they joined CertiSign as an Analyst, providing personalized customer service through digital platforms, email, telephone, and WhatsApp, with a high level of quality, always ensuring customer satisfaction and agility in the process. Currently, they are a Customer Excellence Analyst at 180° Seguros, where they provide customer and partner service to clarify doubts and execute requests through various communication channels. Manuela also evaluates whether the requested service is being released within the limit and contractual coverage.

Manuela V. is currently pursuing an Especialização em Comunicação e Marketing at Centro Universitário FAM, which they began in 2021. Prior to this, they obtained a Tecnólogo in Gestão da Qualidade from Universidade Cidade de São Paulo in 2020. Manuela has also obtained various certifications, including Curso Básico Seguros from SEGFLIX in 2022, Certificação em Combate à Fraude e Compliance em Transações Digitais, Documentos, Recrutamento e Outsourcing from Combate à Fraude in 2021, Fundamentos da Transformação Digital from LinkedIn in 2021, Inglês Básico from MicrocampSP in 2021, Introdução ao Customer Success from CS Academy in 2021, Língua Brasileira de Sinais - Libras from ANAC - Agência Nacional de Aviação Civil in 2021, Comunicação e Oratória from Escola Conquer in 2021, Formação Especialista em Excel from Udemy in 2021, Gestão dos Processos Financeiros from Senac RS in 2021, Lean Six Sigma White Belt from MF Treinamentos in 2021, Visão de Negócios from LinkedIn in 2021, Introdução à Análise de Dados from Digital House Brasil in 2021, Introdução à Língua Brasileira de Sinais from Escola Nacional de Administração Pública ENAP in 2021, Linguagem de programação SQL from Softblue Cursos Online in 2021, Inovação na Era Digital from Universidade Presbiteriana Mackenzie in 2021, Atendimento ao Cliente - Técnicas de Resolução de Problemas e Conflitos from LinkedIn in 2021, Estratégia Corporativa e Gestão de Projetos from Universidade Presbiteriana Mackenzie in 2020, Curso de Programa 5S from Prime Cursos do Brasil in 2020, Introdução à Lei Brasileira de Proteção de Dados from Escola Nacional de Administração Pública ENAP in 2019