Patrick Lacroix

Patrick Lacroix has extensive experience in customer service and technical support, currently serving as Customer Service Manager at 1A Auto since May 2016, overseeing inbound Customer Service Supervisors and managing contact center operations. Prior to this role, Patrick spent nearly seven years at Bose Corporation, progressing from Product & Technical Support Specialist I to Product & Technical Support Supervisor, where key responsibilities included coaching teams, resolving escalated customer issues, and recognizing staff performance. Patrick's background highlights a strong commitment to training and performance management, along with a proven track record of achieving performance metrics recognition.