Justin John is a seasoned professional with extensive experience in customer service, data visualization, and analytics. Currently serving as a Sr CX Performance Analytics Specialist at 1Password since October 2023, Justin previously worked at Wayfair from September 2013 to January 2023, where roles included Manager II - Data Visualization, Customer Service Manager, Customer Service Supervisor, and Customer Service Agent. In these positions, Justin managed cross-functional projects, developed and maintained data dashboards for a large user base, and led teams to enhance customer satisfaction through coaching and strategic service policies. Prior experience includes positions at Beaver Mountain Ski Area Inc, focusing on employee management and customer service. Justin holds a Bachelor of Science in Political Science and Government from Utah State University.
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