Peter Doczi

Peter Doczi has extensive work experience in various roles within the customer service and communications field. Peter currently serves as the People & Communications Director at 1st Formations, where they oversee the company's people and communications operations. Prior to this, they were the People & Operations Manager at the same company. Before joining 1st Formations, Peter worked as the Head of Customer Services at the company.

Before their time at 1st Formations, Peter was the Call Centre Sales and Service Manager for Secret Escapes at RSVP (Media Response) Ltd. In this role, they managed a multilingual contact centre and successfully achieved sales targets and service level goals. Peter also implemented process improvements to maximize sales potential, improve team productivity, and minimize errors.

Peter also has experience as a Team Manager for Lambeth Housing Management at General Dynamics Information Technology. In this role, they successfully achieved service level agreements and other key performance indicators. Peter played a crucial role in staff development through regular feedback, performance evaluations, call assessments, and coaching sessions. Peter'sstrong interpersonal skills and non-fiscal initiatives helped maximize team performance by increasing morale and reducing staff turnover.

Prior to that, Peter served as a Customer Service Call Centre Manager at Virgin Active, where they recruited, trained, and managed staff in a busy contact centre. Peter also analyzed member feedback and tendencies, reviewed systems and processes, and implemented more productive ways of working. At Virgin Active, they also held the positions of Front of House Manager and Service Manager.

Peter's work experience also includes a role as a Call Centre Agent at CIB Bank, where they assisted English-speaking and VIP customers with transactions and sales of various financial products. Additionally, they have experience as an Editor & Writer at DVD Magazine, where they supervised graphic designers and film critics, arranged interviews, competitions, and special features, and contributed to marketing and promotional campaigns.

Overall, Peter Doczi's work experience spans various industries and roles within customer service, operations, and communications. Peter has consistently demonstrated strong leadership, excellent communication skills, and a commitment to achieving targets and improving team performance.

Peter Doczi obtained a degree in Economics and Marketing from Karoly Robert College from 2002 to 2006. Peter also completed the ICSA Certificate in Company Secretarial Practice and Share Registration Practice (CCSP) at Kensington College of Business from 2018 to 2019. Additionally, they obtained a certification in "Establishing a Well-Being Programme in Your Organisation" from LinkedIn in 2022.