211 San Diego
Josh Serna is an experienced Information Technology Support Analyst at 211 San Diego since February 2021. Prior to this role, Josh served as a Client Support Specialist at Charter Tech Services from December 2018 to September 2020 and worked as a Licensed Driving Instructor at Temecula Valley Driving School from March 2018 to December 2018. Josh holds an Associate of Science degree in Information Technology Management from San Diego City College, where studies were completed between 2016 and 2018.
211 San Diego
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211 San Diego connects people with community, health, and disaster services through a free, 24/7, stigma-free, confidential phone service and searchable online database. By dialing 2-1-1, callers are linked to a live highly-trained Client Service Representatives (CSR) who will assess their needs and match them to the best and closest resource in their community. The call is confidential and offered in more than 200 languages and dialects. 2-1-1’s highly trained CSRs, the majority of whom are Alliance of Information and Referral Systems (AIRS)-certified, provide a wide range of immediate resources to local individuals and families.