Shemane C.

Shemane C. is an experienced professional currently serving as the Quality & Reputation Manager at 20four7VA, focusing on process documentation and feedback management while enhancing online reputation for virtual staffing services. Additionally, Shemane is a Small Business Owner at Betty’s Baskets & Bins Home Decor Trading. Previous roles include Customer Handling Team Lead at ING, Call Center Manager at Visa, and Analyst - Customer Service Manager at DBS Bank, where responsibilities included coaching teams, improving service quality, and managing customer interactions. Early career experience includes quality assurance roles at Citi and ePLDT Ventus, and beginning as a Customer Associate at LandBank of the Philippines. Shemane holds a Bachelor of Science in Computer Science from Ateneo de Zamboanga University.