21Vianet Group
Lois Yang has a strong background in customer service. Lois started their career as a Customer Service Agent at Allianz Group in 2009, where they handled customer complaints and escalated issues. In 2011, they joined Cisco as a Customer Service Specialist before moving on to 21Vianet Group, Inc. in 2012. At 21Vianet Group, Inc., Lois served as a Customer Service Lead, overseeing a team of 15 agents and managing the design process and commerce-related issues for Microsoft Office365 in China. Lois'sresponsibilities included employee recruitment, development, and workload management.
Lois Yang earned a Bachelor of Arts (B.A.) degree in English Language and Literature from Capital Normal University, where they studied from 2005 to 2009. Lois also holds a Project Management Professional Certification, with details about the institution, month obtained, and year obtained not provided.