Archana Mane

Archana Mane currently serves as the Lead Specialist in Customer Service at dsm-firmenich, starting in January 2024, where responsibilities include managing the domestic and export order cycle and enhancing customer experience through effective SAP order management. Previously, from November 2015 to January 2024, Archana held the position of Associate Manager in Customer Service at Laxmi Organic Industries Ltd., overseeing the Order to Cash process for global clients, including sales order management and LC scrutiny. Archana's career began at Anshul Life Sciences as a Senior Executive, focusing on domestic sales order management and post-sales activities from December 2009 to November 2015. Archana holds a Diploma in Business Management with a specialization in Customer Service Management from Mumbai University and an Export Import Diploma from the Welingkar Institute of Management.