Gillian Schnurr

Gillian Schnurr is an experienced professional in automated customer experience and conversational design, currently serving as an Automated Customer Experience Consultant at Ada since July 2018, while also working as a Conversational Designer and Bilingual Project Analyst at [24]7.ai since September 2015. With a strong foundation in data analysis and design, Gillian has developed and implemented intuitive chatbots and virtual assistants, conducted usability testing, and generated actionable business insights from voice of customer data. Previous roles include Bilingual Knowledge Base Analyst at IntelliResponse Systems Inc and Education Advisor at Merriam Music, complemented by research and teaching assistantship experience at The University of Western Ontario. Gillian holds a Master of Arts and a Bachelor of Arts in Linguistics from Western University.