Pâmella Santos

Pâmella Santos is a skilled Conversational Designer at Sinch, with a robust background in UX writing and design acquired through roles at ZENVIA, Agilize Contabilidade Online, Tree Tecnologia, Moore Brasil, and ArcelorMittal Sistemas. At Sinch, responsibilities include conducting client interviews, analyzing bot performance, and creating conversational flows and templates for WhatsApp campaigns. Previous experience at ZENVIA involved developing conversational flows across multiple platforms, mentoring in UX processes, and enhancing chatbot interaction. Pâmella's educational credentials encompass a UX, UI, and Product Design certification from UX Unicórnio, as well as a Bachelor's degree in Information Systems from PUC Minas.