Jaypee Bernardo is an experienced professional in operations and client services, currently serving as the Director of Operations at [24]7.ai since December 2022. Prior roles include Director at Afni Philippines Inc. and Senior Director of Operations at STARTEK Philippines. Notably, Jaypee held the position of Director of Program Management/Client Services at Convergys, where responsibilities encompassed managing global teams across multiple geographies, focusing on digital interactions and back office support for a major telecommunications account. Previous experience includes serving as Site Director and Director of Client Services at Teleperformance Careers Philippines, where client relationships and team leadership were primary responsibilities. Jaypee began the career at 24/7 Customer, leading a team of analysts and schedulers. Jaypee holds a Bachelor of Science in Mathematics and Computer Science from AMA University, completed in 2004.
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