Eric Hess is a seasoned customer success and sales professional with significant experience in driving revenue growth and enhancing customer satisfaction. As a Customer Success Manager at 2U since July 2019, Eric has contributed to $27.1 million in revenue by managing up to 200 client accounts annually, achieving over 95% retention through tailored solutions and strong relationships. Prior to this role, Eric served as Sales Executive II at 2U, where consultative sales techniques resulted in 59 new contracts and $8 million in revenue. Eric's career also includes positions at IREX and various non-profit organizations, along with a robust educational background including a Master of Science in Global Health from Trinity College Dublin and a Bachelor of Arts in Environmental Studies from Denison University.
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