Gilles Heber-Suffrin

Gilles Heber-Suffrin has extensive work experience in the field of IT and customer service. Gilles is currently the Customer Service and IT Director at 3DISC, starting in March 2021. Prior to this role, they worked at Groupe Visiodent as Responsable support applications from December 2017 to March 2021. In this position, they were responsible for managing the backlog, creating and updating technician requests, implementing a new ticketing tool, and providing weekly reports. Gilles also handled the prioritization and monitoring of critical incidents for optimal resolution, as well as the creation and management of a knowledge base.

Before their time at Groupe Visiodent, Gilles served as the Deputy Manager at Groupe INTERWAY from March 2013 to December 2017. Gilles also worked as an IT Technician at IER from December 2011 to March 2013, at ACRELEC from September 2009 to November 2011, and at Cabinet GreyConsulting from August 2007 to September 2009.

Gilles Heber-Suffrin attended Cogefi Formation from 2007 to 2009, where they obtained a BTS degree in Mise en réseau de systèmes informatiques et télécommunications.