Ivaylo Pavlov

Ivaylo Pavlov has extensive experience in customer service and communication platforms, currently serving as Platform Owner for Customer Communication Platforms at tbi bank since January 2021, where Ivaylo oversees the development and management of digital customer interaction platforms through strategic collaboration. Prior to this role, Ivaylo held the position of Customer Experience and Conversion Manager at tbi bank, ensuring a customer-centric approach across various departments. At 4finance, Ivaylo has managed the Customer Care and Telemarketing Department since July 2015, focusing on operational strategies and performance analysis. Ivaylo's career began at Studio Moderna, where responsibilities included recruiting, training, and coaching call center agents, in addition to mentoring an Internet team. Ivaylo holds two Bachelor's degrees in Marketing from New Bulgarian University and graduated from 32nd High School "St. Kliment Ohridski."