Ishmael al-Wassia

Ishmael Al-Wassia is a Customer Service Team Lead at 5CA, where they assess and systematize customer support agent concerns, provide quality assurance and coaching, handle administrative tasks, data analysis, process optimization, and vendor management. Previously, Ishmael worked as a Gaming Support Agent and Project Officer at ABD Overseas Manpower Corp. They graduated from the University of Santo Tomas with a Bachelor of Science in Biology.