5CA International
Ramon Mesa has extensive experience in workforce management, having held various roles in the field since 2015. Currently serving as a Junior WFM Planner and Traffic Controller at 5CA since February 2020, Ramon previously worked as a Real-Time Analyst (RTA) at Advensus from October 2018 to February 2020. Prior to that, Ramon was a Workforce Analyst at AloricaDR from September 2015 to October 2018, contributing to effective workforce strategies and operations throughout the career.
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5CA International
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5CA was founded in 1998 by its CEO, Otto van Haaren, with the mission to provide customers around the globe with outstanding customer support; using their preferred channel, at their most convenient time, in their own language.