Tobias Semrau

Tobias Semrau is an accomplished Lead CRM Consultant at 5CA since March 2019, specializing in the implementation and optimization of CRM solutions, particularly with Microsoft Dynamics. Semrau has held various roles at 5CA, including Implementation Manager and Operations Manager, where responsibilities encompassed project management, team leadership, and operational efficiency. Previously, Tobias served at Blizzard Entertainment from July 2008 to January 2019, advancing from Customer Service Representative to Customer Service Team Manager, focusing on process improvement and employee development. Early in their career, Tobias contributed as a Voluntary Gamemaster at Gamona. Tobias holds a diploma from Hittorf Gymnasium Recklinghausen, which was completed in 2001.