Joel G.

Joel G. has a wide range of work experience in the technology industry. Their most recent role is as a Global Tech Support Engineer at Happy Returns, a PayPal company, starting in March 2023. Prior to that, they worked as a Senior Technical Support Engineer at 5th Kind - Collaborative Media Solutions from March 2021 to March 2023, where they acted as a liaison between customer support and development, tracking down issues and providing documentation.

Joel also worked as an IT Technical Analyst at Advanced Nutrients Ltd. from March 2020 to March 2021, where they participated in planning and implementing a new AD Domain environment and worked with VMWare for server deployment. Before that, they worked as a Technical Analyst for Film (Contract) at NBCUniversal Media, LLC from October 2019 to March 2020.

In 2019, Joel had two short-term contractor roles. Joel worked as a Windows 10 Contractor at Warner Bros. Entertainment from August 2019 to October 2019, where they transitioned computers from Windows 7 to Windows 10. Joel also worked as a Windows 10 Support Contractor at j2 Global from February 2019 to April 2019, managing a deployment project and documenting technology-related challenges.

Joel's earlier work experience includes roles as an IT Support Specialist at Fuse from February 2018 to February 2019, where they worked with Macs, PCs, and Linux servers, and as a Desktop Support Technician at USA ePay from July 2015 to February 2018.

Before entering the technology industry, Joel worked as a Tech Support Supervisor at DTT Surveillance from February 2012 to July 2015, where they were responsible for troubleshooting, training, and creating documentation. Joel also briefly worked as a Teacher of English at Educator.com in May 2012, designing and recording web content for English courses.

Joel G.'s education history includes the following:

- In 2004 to 2006, Joel attended Azusa Pacific University and obtained a Bachelor's Degree. The field of study is not specified.

- Joel pursued a Master's Degree in Philosophy at Loyola Marymount University from 2008 to May 2010.

- In 2017, Joel completed the Intro to Programming NanoDegree from Udacity, focusing on Computer Science.

- Joel enrolled in Udacity in 2020 and completed the Cloud Developer program, specializing in AWS Cloud Development.

In addition to their formal education, Joel has also obtained several certifications:

- In January 2016, Joel received the Apple Certified Associate - Mac Integration 10.11 certification from Apple.

- In July 2016, Joel obtained the ACSP - El Capitan certification, also from Apple.

- Joel acquired the AWS Certified Cloud Practitioner certification from Amazon Web Services (AWS) in May 2021.

- Joel obtained the AWS Certified Developer - Associate certification from Amazon Web Services (AWS) in June 2023.

- Joel also holds certifications from Comptia, including Net+ and A+, although the dates of acquisition are not provided.