Cathleen Mette

Cathleen Mette is an accomplished professional with extensive experience in customer success, technical support, and software engineering. Currently serving as Sr. Manager of Customer Success Programs and Tools at 8x8 since January 2022, Cathleen has prior experience as Director of Support Self-Service Automation and Incident Management at BlueJeans Network, where responsibilities included managing a remote team and overseeing technical support tools. At Adaptive Insights, Cathleen managed a worldwide Support Engineering team, focusing on customer escalated issues in SaaS financial software. Founding and directing a Technical Support & Escalation Engineering firm in the San Francisco Bay Area, Cathleen engaged in networking and industry research. Previously, as Director of Technical Support at Good Technology, Cathleen led a global team and facilitated cross-functional collaboration. Cathleen began her career as a Software Development Engineer at Vertical Communications. Educational credentials include a Bachelor of Arts in Computer Marketing and studies in Computer Programming and Technology at various institutions.