Hydie S.

Hydie S. has extensive experience in the technology sector, currently serving as a DevOps Engineer at 8x8 since March 2016, having previously held roles such as L2 Global Support Manager, L2 Systems Support Engineer, and Technical Support Engineer. In the capacity of L2 Systems Support Engineer, Hydie S. acted as a subject matter expert for CPaaS products, managing complex technical escalations and ensuring service quality incidents were addressed. As a Technical Support Engineer, a primary focus on customer satisfaction was maintained, resolving escalations efficiently to foster positive client experiences. Prior to 8x8, Hydie S. worked as a Systems Developer/Programmer and Aviation Communications Specialist at DynCorp International from December 2012 to November 2015, and interned at Globe Telecom in 2011. Hydie S. holds a Bachelor of Science degree in Electronics and Communications Engineering from Ateneo de Zamboanga University, completed in 2012.