Niall Hilley

Niall Hilley possesses extensive experience in IT support and customer service, currently serving as the IT Global Service Desk Team Lead at A&O Shearman since May 2024, after holding the same title at Allen & Overy since August 2019. Previous roles include Service Desk Analyst at both Allen & Overy and Capita IT and Networks, as well as Customer Service Agent at Concentrix. Prior to these positions, Niall excelled as a Project Manager at H & F Restoration and Construction Inc., and worked as a Clerical Assistant at Waterways Ireland. An initial role as an Administrative Assistant at Lough Derg helped build a solid foundation in organizational tasks. Niall earned a Bachelor's degree in Information Communication and Technology from Ulster University between 2012 and 2016.