Shawnalee O.

Shawnalee O. is a skilled Central Station Operator at a.p.i. Alarm Inc. since July 2021, specializing in monitoring residential and business alarms, handling inbound and outbound calls, dispatching emergency services, and managing customer service inquiries while meeting daily quotas. In addition to this role, Shawnalee serves as a Concession Stand Attendant at MLSE (Maple Leaf Sports & Entertainment) since April 2015. Prior experience includes working as an Assistant Stage Manager for 45 Degrees - Cirque du Soleil during April to August 2015, along with volunteering for the Pan Am Games' opening and closing ceremonies. Educational credentials include a Certificate in Hospitality Service from George Brown College and an Associate's Degree in Event Planning from Humber College.