Douglas Alexander

Douglas Alexander is a seasoned professional with extensive experience in workforce planning, business analysis, and operations management across various industries. Currently serving as the Manager of Workforce Planning & Optimization at A Place for Mom, Douglas is responsible for enhancing service levels and operational efficiency using the NICE Workforce Management platform. Previous roles include Business Process Analyst at the Georgia Department of Transportation, Director of CX Strategy and Logistics at Coyote Logistics, Chief Operating Officer at Storage On Demand, and Innovation and Operations Manager at UPS. Douglas holds a B.B.A in Management from Kennesaw State University and possesses a strong background in project management, strategic planning, and customer experience optimization.