Rob Mees

Rob Mees is a seasoned professional in customer experience and digital transformation, currently serving as Lead Customer Contact Strategy at a.s.r. verzekeringen since February 2018. In this role, Rob focuses on enhancing customer experience and implementing improvements within the organization. Previously, Rob held positions at The Knowledgebase Company from 2013 to 2018, where responsibilities included managing consulting services to elevate customer service quality. Additionally, Rob has experience as a Solutions Consultant at Oracle and has worked at the management consulting firm TOTE-M in various roles, including Senior Customer Management Consultant. Rob holds a Master's degree in International Business from Maastricht University and attended Aarhus University for further education.