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Laura Blumenthal

Senior Service Designer | Salesforce Integration, Medicaid at A1M Solutions

Laura Blumenthal possesses extensive experience in service design and healthcare innovation, currently serving as a Senior Service Designer at A1M Solutions, focusing on Salesforce integration for the Center for Medicaid and CHIP Services. Previous roles include Service Design Lead at CMS, where Laura advanced design practices to alleviate staff burdens, and Innovation & Design Consultant at Kaiser Permanente, where mixed methods research improved customer experience. With a background as Senior Program Manager at the Center for Care Innovations and Special Assistant to the CEO at Blue Shield of California Foundation, Laura has consistently worked to enhance health equity and patient experiences. Laura's earlier experience includes roles at the U.S. Census Bureau and the Peace Corps. Educational credentials include a Master in Public Affairs from Princeton University and a Bachelor of Science from NYU Stern School of Business.

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