Scott Burchfield

Scott Burchfield is a seasoned Customer Success and Growth Strategist with over two decades of experience in IT service delivery and client relationship management. Currently serving as the Manager of IT - Global Service Desk Operations at AAM, Scott leads global strategies that align with business objectives while fostering a culture of excellence and continuous improvement. Previously, Scott held key roles at Dell Technologies, where responsibilities included managing enterprise accounts and driving operational efficiencies, resulting in significant cost reduction and improved customer satisfaction metrics. Scott's educational background includes studies in Management Information Systems at Oakland Community College.