Matt Chinn

Matt Chinn serves as Vice President of Help Network & Social Media Response in Consumer Care at AARP, where responsibilities include overseeing digital consumer care channel strategies and enhancing service experiences through innovative platforms and moderation strategies. Previously, Chinn held roles such as Vice President of AARP Experience Implementation, Board Chair of SocialMedia.org, and Director of Communities & Online Experience at Sage, among others. With extensive experience in managing customer support systems and engagement initiatives, Chinn’s career spans significant positions at leading technology and service organizations, including Yahoo!, Symantec, and Oracle. Academic credentials include a degree in English with a focus on Technical Communication and Economics from The Ohio State University, as well as a Master's Certificate in Project Management from the University of Central Florida.