Roland Porst

Roland Porst is a skilled Contact Center Solutions Architect with extensive experience in Salesforce-based service solutions, data security, and technical leadership in call center environments. Currently at AARP, Roland focuses on establishing technical solutions for the Consumer Care business unit and driving continuous technological improvements. Previously, Roland served as a Call Center Developer at Travel + Leisure Co., where significant contributions included implementing Service Cloud Case Management and optimizing Omni-Channel workflows. Roland's career also features roles as a Strategic Data Analyst at RCI Asia Pacific and Telephony Systems Administrator at Apple Marketing Group, showcasing expertise in telecommunications systems management and data analytics. Roland holds a Doctor of Philosophy in Urban Transport from Queensland University of Technology, complemented by multiple degrees in Industrial Design and Built Environment. Recognition includes industry awards for innovation and service excellence.