Paulo Barros

Paulo Barros has a diverse work experience in the field of technology. Paulo began their career as a Systems Administrator at Tracy Evans LTD, where they provided tier 1, 2, and 3 support for 150 users across multiple locations. Paulo also played a role in planning and designing the AD environment for the company.

After that, they worked as a Sr. Helpdesk Analyst at RFA, where they provided technical phone support to 400 Manhattan-based hedge funds. Paulo resolved software issues and followed up with users to close out tickets. Paulo then moved on to become a Field Technician at the same company, responsible for providing on-site tier 2 and 3 support to 12 hedge funds. Paulo collaborated with networking, server, and project teams on client upgrades.

Following that, Paulo joined Man as an Sr. Systems Support Engineer, where they served as the technical lead for local tier III support. Paulo was responsible for daily system monitoring, hardware and software support for client systems, and extensive support for Blackberry and VIP users. Paulo also served as a point of escalation for any issues ranging from hardware malfunctions to software and application installations.

Later on, they worked at Richard Fleischman and Associates as a Senior Field Technician, where they were the primary IT contact and client services manager for Manhattan-based hedge funds. Paulo provided on-site tier 2 and 3 support, collaborated with various teams, and handled server and workstation hardware and software support.

After that, Paulo served as the Vice President of Technology at Prospect Capital Management. In this role, they oversaw the company's technology operations.

Currently, Paulo is working as a Senior Technical Support Specialist at Abacus Group, where they provide technical support.

Overall, Paulo Barros has progressive experience in providing technical support, managing client services, and leading technology operations.

Paulo Barros attended East Side High School from 1996 to 2000, although no specific degree or field of study is mentioned. Additionally, they attended the Chubb Institute, focusing on Computer Networking Security. No start or end year is provided for this particular program.