[William] Bill McGovern

William Bill McGovern is a seasoned professional with extensive experience in customer service and support, particularly within the industrial automation sector. Bill retired in December 2020 after a notable career at ABB, where from August 2017, [William] Bill served as the Customer Experience Lead and Director of Support Services in the US. Prior to this, Bill held various roles since 1995 at ABB, including Division Process Owner and Director of Customer Service Center, where [William] Bill excelled in managing service processes and enhancing customer experiences. Bill began his career at Bailey Controls as a Project Manager, overseeing utility and process control projects across diverse sectors. An alumnus of the University of Rhode Island with a BS in Mechanical and Ocean Engineering, Bill further developed leadership skills through certifications in emotional intelligence and change management.