Shiva Hitlamani is a technology leader and operational strategist with extensive experience in the Contact Center domain. They have held various positions, including Business Systems Lead at Abbott since 2023, and previously served as Global IVR Manager at JUUL Labs. With a Bachelor of Engineering in Computer Science & Engineering from Kuvempu Vishwavidyanilaya, Shiva has a proven track record in incident management and project management across companies like Apple Inc. and Lucent Technologies. Passionate about continuous learning, Shiva is dedicated to improving operational processes and driving cross-functional team success.
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