Thao Nguyen Thu is an experienced customer operations specialist currently employed at Abbott since April 2024. Previously, Thao held roles at NIO as a power business operation management specialist and at ONESOFT as a digital product analyst intern. Thao’s background includes a business development internship at TPBank, where revenue growth was boosted by 200% through promotional campaigns. Additional experiences include event executive roles for the Vietnamese Student Association in the Netherlands and as part of the QnA team at ViCare Corporation, significantly enhancing medical operations. Thao holds a master's degree in business analytics and management and a bachelor's degree in international business administration from the Rotterdam School of Management, Erasmus University.