Tosh de Silva

Tosh de Silva is currently the Customer Operations Director at Abbott, having assumed the role in 2024. Previously, Tosh served as Senior Manager of Customer Care for UKINOR at Smith & Nephew, where responsibilities included leading a department focused on Customer Service and Order to Cash processes. Tosh has extensive experience in customer operations, having held positions such as Country Manager for Customer Service at Danfoss and Head of Customer Support at Bottomline Technologies. An advocate for team empowerment and process improvement, Tosh successfully led initiatives to enhance customer satisfaction and operational efficiency across various organizations. Tosh holds a Higher National Diploma in Business with a focus on Computer Science from Brunel University.