Viacheslav Prodan

Viacheslav Prodan has a diverse work experience in various leadership roles. Viacheslav has worked at ABBYY since 2018, starting as the Head of 1st Line of Global Technical Support and later transitioning to become the Head of Customer Support EMEA & Enterprise Support Team. In these roles, they managed international technical support teams, implemented new processes, and improved customer satisfaction. Viacheslav then became the Director of Global Customer Support Operations, where they focused on compliance, quality assurance, and customer loyalty initiatives. Currently, they hold the position of Director CEx (Customer Excellence) Systems, Processes, and Automations, at ABBYY. Before joining ABBYY, Viacheslav worked at Nova Poshta from 2012 to 2017, initially as a System Administrator and later as a Technical Support Team Lead, where they managed complex operational tasks and proposed process improvements.

Viacheslav Prodan obtained a Master's Degree in Telecommunication Systems and Networks from the State University of Telecommunications from 2007 to 2013. Prior to that, they attended School #92 with in-depth study of English from 1997 to 2007. Additionally, they have received several certifications including ChurnZero Foundations Certified, ABBYY Vantage Certified Business Analyst, EF SET Certificate (English), SQL Fundamentals, CCNA, and Advanced level from the English school #GreenForest.