Katherine Joy Tiangco

Katherine Joy Tiangco is an experienced professional in workforce planning and resource management. Currently serving as a Workforce Planning Analyst at ABM UK since July 2023, Katherine previously held multiple roles at ResultsCX, including Workforce Supervisor Planning and Scheduling and Workforce Resource Planner from February 2019 to July 2023. Katherine's career also includes positions at TTEC from December 2013 to February 2019, where roles included Workforce Planner, Workforce Scheduler, Real-Time Analyst, and Technical Support Representative. Earlier experience includes a Customer Care Specialist position at IBM Daksh from July 2012 to November 2013 and a Telesales Specialist role at Collective Solution - Philippines from February 2010 to July 2012.