James Neal

James Neal is an experienced General Manager currently working at ABM Industries since 2023, with prior experience in the same role at dnata from 2022 to 2023. Neal has also held significant positions within the Houston Airport System as an Airport Operations Coordinator (2021-2022) and American Airlines, where roles included Customer Operations Manager, Service Recovery Manager, and Customer Service Manager from 2016 to 2021. Earlier career highlights include working as an Airport Services Manager and Customer Service Supervisor at Envoy Air (2013-2016) and a Fleet Service Clerk at G2 Secure Staff (2011-2013). Neal’s military background includes serving as an Operations Intelligence Specialist in the United States Air Force from 2007 to 2011. Academic credentials include an Associate's degree in Computer Application Technology from the Community College of the Air Force and additional studies at Pellissippi State Community College.