Jaap Bongers

Jaap Bongers is an experienced leader in the financial services sector, currently serving as Tribe Lead for Digital Channels Business & Wealth at ABN AMRO Bank N.V., overseeing a team of over 250 digital professionals focused on enhancing the digital customer experience. Previous roles include Tribe Lead for Online Channels in Commercial Banking, Program Lead for Reinventing Customer Experience, and various leadership positions focused on Lean methodologies and digitalization initiatives. With a strong educational background in Organization Studies and Organizational Psychology from Tilburg University and Universidad Complutense de Madrid, Jaap has applied strategic planning and innovation to drive significant process improvements and cost reductions throughout their career.