Matt Simons

Matt Simons has a diverse range of work experience spanning over two decades. Matt started their career at Special Data Processing in 1998, where they served as the Outsourcing & Sales Operations Manager. Matt designed and managed sales campaigns, supervised in-house sales teams, and oversaw hundreds of home office sales representatives.

In 2002, Simons joined the National Foundation for Debt Management as the General Manager. During their tenure, they successfully grew the call center from 15 to over 250 employees and managed budgets for various departments.

Simons then moved on to Integrity Financial Solutions & Integrity Marketing in 2003. Here, they served as a partner and was responsible for building and managing a call center with over 40 employees. Additionally, they directed program operations, training, and development at Integrity Marketing.

From 2009 to 2010, Simons worked as the VP of Customer Support at Patriot Marketing, Inc. In this virtual position, they implemented and managed offshore BPO call center campaigns, identified and managed program-specific KPIs, and analyzed partnership opportunities.

Simons then transitioned to working independently, taking on short-term roles as a Call Center Consultant from 2010 to 2012. In these positions, they provided performance and efficiency analyses, developed training practices and program proposals, and created operating procedures for multiple B2B and B2C campaigns.

In 2013, Simons joined TEKsystems as a Call Center Consultant. Matt leveraged their contact center experience to facilitate the implementation of new applications in customer contact and support channels for State Farm. Matt also reconciled departmental KPIs with change requirements to satisfy all stakeholders.

Most recently, Simons worked at Abodea as the General Manager, starting in 2017. In this role, they were responsible for leading all operations, service delivery, customer support, systems, and business development initiatives. Matt also managed budgets, conducted business analysis, and maintained vendor relationships.

Overall, Simons has demonstrated expertise in call center management, operations, customer support, and business development throughout their career.

Matt Simons has a Bachelor's degree in Political Science and Government from the University of Florida. Additionally, they hold a Master of Business Administration (MBA) degree from Southern New Hampshire University.