Paul Stevenson McIcm

Paul Stevenson MCICM has extensive experience in collections and operational management, currently serving as the Head of Collections at Abound since November 2023. Prior roles include Head of Collections Strategy & Infrastructure at Updraft, focusing on collections policy and regulatory compliance. As a Management Consultant with Ascent Performance Group Ltd, Paul led operations during the pandemic for a tier 1 bank's mortgage forbearance project, achieving high service standards. Previous positions at thinkmoney encompassed roles such as Digital Product Owner, where operational transitions and product development were key achievements. Paul’s career began at Bluestone Credit Management, progressing through various managerial roles, demonstrating a strong focus on performance, quality, and efficiency across multiple teams and client operations.