Ellen Costello

Ellen Costello has a diverse work experience spanning over 24 years. Ellen'smost recent role is as the Call Center Director at Abound Credit Union, which they started in January 2022. Prior to that, they worked as the Manager of the Member Resource Branch at the same company from March 2019 to January 2022.

Before joining Abound Credit Union, Ellen served as the Call Center Operations Manager at Unique Dental Scheduling from October 2016 to February 2019. Ellen also worked as a Senior Supervisor at NG Inc from August 2014 to August 2015.

Ellen's experience includes a role as an Operations Group Leader at Nielsen from November 2013 to August 2014 and as an Associate Program Manager at RxCrossroads from August 2011 to November 2013. Prior to that, they worked at CVS Health from 2007 to 2011 as a Team Lead/SPOC.

In the early years of their career, Ellen held positions such as Corporate Account Manager at OfficeMax from 2002 to 2006, Account Manager and On-Air Talent at Shamrock Communications from 2000 to 2002, and Music Director at DeMers Programming from 1998 to 2000. Ellen also worked as a Music Quality Assurance and Team Leader at Critical Mass Media from 1997 to 1998.

Overall, Ellen Costello has gained extensive experience in call center management, operations leadership, and team management throughout their career.

Ellen Costello holds a Bachelor of Arts degree in Communication and Media Studies from the University of Scranton, which they obtained from 1990 to 1994. Prior to that, they completed their high school education at Scranton Preparatory School from 1986 to 1990, earning their High School Diploma. In addition, Ellen has obtained a certification as a Certified Call Center Manager from RCCSP, although the specific date of achievement is not provided.