Joseph Haroun

Joseph Haroun has extensive experience in call center and customer service management, currently serving as Call Center Director and previously as Call Center Manager at Malak Al Tawouk since December 2016. Prior to this role, Joseph worked for Pizza Hut-META from 1999 to 2016, holding various titles including Call Center, Customer Service & Social Media Manager, where responsibilities included developing social media strategies and enhancing customer experience. Notable achievements include increasing average check sales by 26% and side items percentage by 44% over three years. Additionally, Joseph possesses a strong background in operations management, contributing to opening multiple branches and implementing marketing activities to drive profitability. Joseph holds an MCSE certification from New Horizons Computer Learning Centers and an A+ certification from Formatech, along with a Bachelor's degree from Collège saint-pierre frères.