Cody McDonald

Cody McDonald currently serves as the Operations Manager for Technical Support at Abridge, a role assumed in September 2025. Prior to this, Cody was the Manager of CX Technical Operations at 1Password, where the responsibilities included enhancing core customer experience infrastructure and continuously improving AI chatbot functionalities. Previous experience also includes serving as Team Lead for Technical Curriculum Development at LaunchDarkly, focusing on automation and training to improve agent performance, and holding multiple managerial positions at Linode that contributed to significant improvements in employee engagement and customer satisfaction. Early career highlights include directing operations and flight training at American Flyers, where notable achievements included leading a top-rated flight school and training numerous aviation professionals. Cody holds a Bachelor of Science degree from Embry-Riddle Aeronautical University.