Penny Xolisile M.

Penny Xolisile M. has extensive experience in various leadership roles at Absa Group since September 2010, currently serving as the Head of Alternative Channels: Coverage & Innovation, where responsibilities include shaping business performance and overseeing operational efficiency. Previous roles at Absa include Head of Technology: Messaging Platform, overseeing a team of 18 to meet technology requirements, and Product Manager: Big Data & Analytics, leading the implementation of a comprehensive data warehouse. Additional experience encompasses operational management in collections and customer service, with a focus on enhancing customer experience and implementing effective human resource strategies. Educational qualifications include a Postgraduate Diploma in Human Resource Development and a Bachelor of Commerce in Human Resources Management, as well as certifications in business digital transformation and inclusive leadership.