Darren O'Connor Assoc Cipd

Darren O'Connor has a diverse work experience spanning various industries and roles. Darren is currently working at Absorb Software as the Director of Client Advocacy, where they lead a team of over 80 personnel in client services across multiple regions. In this role, they are responsible for setting engagement strategies, coaching team members, and improving customer experience and net revenue retention. Prior to this, they held the position of Manager of Client Advocacy at Absorb Software.

Before joining Absorb Software, Darren worked at TestReach as an Operations Manager. In this role, they managed and led a team of over 100 personnel, coordinated internal IT teams, and resolved client issues. Darren also played a key role in the company's rapid scaling project and ensured high customer satisfaction.

Earlier in their career, Darren held positions at Ryanair - Europe's Favourite Airline, where they served as a Regional People & Operations Manager, and at The Fitzwilliam Hotel, Dublin, where they worked as an Interim Meetings & Events Executive and a Sales and Marketing Coordinator.

Darren also gained experience in the retail and hospitality industries through roles at Rituals, PPHE Hotel Group, and Molton Brown.

Overall, Darren O'Connor has demonstrated strong leadership skills, a focus on customer satisfaction, and the ability to manage teams and operations effectively.

Darren O'Connor Assoc CIPD has a diverse education history. Darren first attended Beneavin College, Finglas from 2007 to 2012, where they completed their Leaving Certificate in Higher Education/Higher Education Administration. Darren then pursued a FETAC Level 5 qualification in Business Administration and Marketing at Colaiste Ide College of Further Education from 2012 to 2013. Later, from 2013 to 2017, Darren studied International Business and obtained a Bachelor of Science (BSc) degree in International Hospitality Management from Technological University Dublin. In 2020, they attended the National College of Ireland, specializing in Human Resources Management and completing a CIPD Diploma in 2021. Darren's education highlights their range of skills and knowledge in various fields, including administration, marketing, international business, and human resources management.