Alaaeddin Abumuheisen

Alaaeddin AbuMuheisen has a diverse work experience in the banking industry. Alaaeddin is currently the Head of Complaints Resolution & Client Services at ADIB - Abu Dhabi Islamic Bank, where they oversee complaints resolution and administers the bank's social media pages and customer service channels. Alaaeddin also plays a key role in designing and executing the Customer Excellence Group strategy.

Prior to their current role, AbuMuheisen served as the Head of Complaints Resolution Unit at ADIB from 2015 to 2020. In this position, they managed service recovery modules, conducted root cause analysis, and implemented process amendments to enhance customer satisfaction.

AbuMuheisen's experience also includes working at Mashreq Bank, where they held various roles from 2005 to 2015. As an Assistant Vice President, they managed inquiry and complaint resolution processes, analyzed root causes, and provided feedback to stakeholders. Alaaeddin also served as Sales & Services Manager and Sales and Services Officer, where they acquired new business, sold bank products, and analyzed loans.

Furthermore, AbuMuheisen began their career at Arab Bank as a Customer Service Officer.

Alaaeddin AbuMuheisen completed a Bachelor of Arts degree in Accounting from Mutah University from 1998 to 2001. Alaaeddin also obtained certifications such as the Executive General Management Certificate Program from XLRI Jamshedpur in September 2013. Additionally, they have certifications in Finance for non-Finance managers, Proactive Relationship Banking, and Securities & Investment Qualified, but the specific details regarding the institutions and the months and years of completion are not provided.