Jorja Darwin

Jorja Darwin is an experienced professional in customer journey optimization and project management with a robust background in operational support and business innovation. Currently serving as a Senior Journey Optimisation Manager at Acacium Group since April 2020, Jorja previously held positions at Hive | Centrica Hive Limited, including Customer Experience Manager and Business Design Manager, where responsibilities encompassed designing business processes and ensuring positive customer experiences. Jorja's tenure at British Gas involved various roles, such as Business Delivery Manager and Quality Process Manager, focusing on project delivery and quality assurance in training programs. Jorja's expertise extends to process analysis and improvement, system requirement documentation, and effective project coordination, supported by formal education at Ashton Sixth Form College and Longdendale High School.